Behavioral health treatment center community illustration

Turn Discharged Clients Into Your Next Admission

Turn Discharged Clients Into Your Next Admission

New Resilience is the behavioral health alumni engagement and CRM platform built for treatment centers.

Turn Discharged Clients Into Your Next Admission

New Resilience is the behavioral health alumni engagement and CRM platform built for treatment centers.

Trusted by industry leaders

Trusted by industry leaders

  • New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
  • New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
  • New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration
    New Resilience product and service illustration

Built to Accelerate Growth

Why Is New Resilience Critical for Growth?

Why Is New Resilience Critical for Growth?

Why Is New Resilience Critical for Growth?

New Resilience AI products, from Alumni Management to CRM, help teams generate qualified leads, automate critical tasks, reduce manual work, and grow faster. Built specifically for BH providers across detox, residential, PHP, IOP, and outpatient programs, including mental health, substance use, and eating disorder treatment.

ALUMNI CHECK-INS

Leads this week

8

When an alum asks for help, your team hears about it.

JM

Jordan M.

Alum · Source: alumni check-in

Live

Hi Jordan, it’s your care team checking in. How’s this week going?

Sent automatically · 10:02 AM

Rough week. Can someone call me today?

Jordan · 10:14 AM

Care team alerted

Jordan asked for a call. Dana is calling back.

New lead: readmission

Source: alumni check-in · Ready to admit

Admit client

Sent

Replied

Team alerted

01 · MORE ADMISSIONS FROM ALUMNI

Alumni Management

Alumni Management

Automated and personalized texting keeps you connected with clients post-discharge, while AI monitors conversations for risk, relapse, and readmission opportunities in real time. It supports JCAHO/CARF compliance reporting, boosts Google reviews, and can be fully launched in weeks.

OUTCOMES

40–60% alumni referrals + readmissions

25–40% stronger SEO and GEO visibility

5–15% better reimbursement rates in value-based contracts

20–30% faster JCAHO and accreditation readiness

Learn more about Alumni Management

02 · TURN INQUIRIES INTO ADMISSIONS

Behavioral Health CRM

Behavioral Health CRM

A complete Marketing + Admissions CRM, purpose-built for behavioral health and HIPAA compliant. Our flexible AI agent layer grows with you, with integrations and reporting done for you by our support team at no additional cost.

OUTCOMES

+15–25%

admissions growth

6–10 hrs

saved each week per user

Learn more about CRM

ADMISSIONS

Leads this week

24

Maria called about her son at 9:40 PM. Here’s what happened next.

ML

Maria Lopez

Source: Google Ads · Phone call

Ready

Inquiry logged

Her call notes and insurance are on one record.

Insurance checked

Benefits verified before anyone calls her back.

Follow-up booked

Call scheduled for 9:00 AM tomorrow.

Admissions owns it

Assigned to Chris on the intake team.

Steps done

4 of 4

New lead: intake ready

Source: Google Ads call · Insurance verified

Schedule intake

AI SEARCH

Leads this week

12

Families ask AI where to find care. Your program should be in the answer.

AI assistant

Just now

outpatient rehab near me

Here are outpatient programs near you:

Your program

Outpatient care · 4 miles away

Cited as a source

Another program

Outpatient care · 11 miles away

New lead: family inquiry

Source: AI search · Callback requested

Call the family

Asked

Answered

Cited

Lead

Real AI answers vary.

03 · GET FOUND BY FAMILIES

AI Search

AI Search

New Resilience AI Search is generative engine optimization, done for you. We build and structure your content so AI tools and search engines cite your program when families look for treatment, and we turn that visibility into qualified admissions inquiries.

New Resilience AI Search is generative engine optimization, done for you. We build and structure your content so AI tools and search engines cite your program when families look for treatment, and we turn that visibility into qualified admissions inquiries.

Learn more about AI Search

FAQ

Frequently asked questions.

Why switch to New Resilience?

Your team is already using tools like Monday.com, Hubspot, Constant Contact, and spreadsheets - but those weren’t built for behavioral health outreach and admissions. They're generic. You are duct-taping a workflow together that still leaves gaps in follow-up, coordination, and visibility. And if your admissions data lives in a spreadsheet, it’s quietly killing your treatment center. Manual updates lead to outdated information, dropped leads, slow follow-ups, and zero accountability. Worse, it creates a silo between outreach and admissions - no one knows who followed up, what was said, or where a referral stands. Good leads go cold. People who need help don’t get it. And your census suffers. If you're serious about growing admissions and tightening your outreach process, New Resilience gives you the edge your current tools can't.

Do you support VOB?

Yes, New Resilience helps behavioral health teams verify coverage earlier, reduce intake delays, and make better financial decisions before care begins. Run VOB directly from the lead stage, review eligibility and benefits without waiting until conversion, and automate re-verification to catch policy changes and benefit resets. We support a broad range of commercial and government payers.

Why not just improve our current CRM instead of switching to New Resilience?

We built New Resilience alongside experienced outreach and admissions leaders - people who have grown treatment centers and successfully exited. Their insights shaped every workflow, so you get the tools that actually move the needle on growth - without wasting time figuring it out yourself.

How easy is it to switch to New Resilience?

1. We migrate your existing data in just a few days. 2. We customize onboarding to match your current flow in just a few hours. 3. We train your team personally in under 1 hour.

Why New Resilience?

Why thought leaders
choose New Resilience

  • “

    Adding analytics into our admissions and marketing processes provides us the right observability and leverage to make the right decisions. This is a game changer for us.

    New Resilience product and service illustration

    Dr. Michael Groat

    CEO, Linder Center of Hope

    New Resilience product and service illustration

    “

    The iOS app has been a life saver with being able to document all of my Outreach and not lose out on any leads

    New Resilience product and service illustration

    Kristin Calderon

    Business Development, Averte

    New Resilience product and service illustration

    “

    This is the first time we have real visibility into our Marketing efforts down to the last detail, while being able to correlate it to referral growth.

    New Resilience product and service illustration

    Sarah Summey

    CEO, Lakewood Center

    New Resilience product and service illustration

Why New Resilience?

Why thought leaders
choose New Resilience

  • “

    Adding analytics into our admissions and marketing processes provides us the right observability and leverage to make the right decisions. This is a game changer for us.

    New Resilience product and service illustration

    Dr. Michael Groat

    CEO, Linder Center of Hope

    New Resilience product and service illustration

    “

    The iOS app has been a life saver with being able to document all of my Outreach and not lose out on any leads

    New Resilience product and service illustration

    Kristin Calderon

    Business Development, Averte

    New Resilience product and service illustration

    “

    This is the first time we have real visibility into our Marketing efforts down to the last detail, while being able to correlate it to referral growth.

    New Resilience product and service illustration

    Sarah Summey

    CEO, Lakewood Center

    New Resilience product and service illustration

Why New Resilience?

Why thought leaders
choose New Resilience

  • “

    Adding analytics into our admissions and marketing processes provides us the right observability and leverage to make the right decisions. This is a game changer for us.

    New Resilience product and service illustration

    Dr. Michael Groat

    CEO, Linder Center of Hope

    “

    The iOS app has been a life saver with being able to document all of my Outreach and not lose out on any leads

    New Resilience product and service illustration

    Kristin Calderon

    Business Development, Averte

    “

    This is the first time we have real visibility into our Marketing efforts down to the last detail, while being able to correlate it to referral growth.

    New Resilience product and service illustration

    Sarah Summey

    CEO, Lakewood Center

Want to learn more?

OR start today

Behavioral health professional using analytics software

Want to learn more?

OR start today

Behavioral health professional using analytics software

Want to learn more?

OR start today

Behavioral health professional using analytics software